Archive for February, 2013

Customer Relationship Management (CRM) in a Google World

Customer Relationship Management (CRM) in a Google World

By Dexter Duncan Microsoft recently released their on-line “cloud” based CRM (Customer Relationship Management) at an introductory price of $42/month per user.   As a user and seller of Microsoft CRM solutions, this is a welcome entry for businesses, especially small to medium businesses.   This financial benefit to businesses is that you can centralize all your …

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How Business Processes can help your business

How Business Processes can help your business

Part 1. Shift Work By Dexter Duncan Large companies tend to take a systematic approach to business processes by looking at all of their “front-end”, “backend” and standard processes.   They employ SAP or Oracle who charge $1M+ to “transform the business” with on-going fees in the order of $25,000 or more per month.     However, you …

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