CRM keeps Getting Better By Dexter Duncan It amazes me how many businesses or midsize company sales or service departments that do not take full advantage of modern CRM (Customer Relationship Management). Either they are using an ancient version with limited capability or they still rely on paper based processes. Some have invested buku money …
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A Guide to Planning your IT investment in 2012-15 By Dexter Duncan In a previous article on Australia’s National Broadband Network (NBN), we gave a brief update on roll-out and initial applications being trialed. This article explores some of the broad trends so you can plan your IT investment over the next few years. The …
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By Dexter Duncan Microsoft recently released their on-line “cloud” based CRM (Customer Relationship Management) at an introductory price of $42/month per user. As a user and seller of Microsoft CRM solutions, this is a welcome entry for businesses, especially small to medium businesses. This financial benefit to businesses is that you can centralize all your …
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