Microsoft Dynamics CRM 2011 and Microsoft Dynamics CRM Online provide new and enhanced features that help you to increase your organization's effectiveness and productivity. Unlike earlier web-based versions, 2011 integrates with other software packages and can be customised in .NET to drive what's unique about your sales process. Advanced features for reporting and analysis allow you to really drill down into information about customers, sales opportunities, sales history and more.

Live dashboards can be configured at the user level to view business intelligence and task lists in real time. Sales staff will quickly become intuitive users after accessing the familiar Microsoft Office 2010 interface. Dynamics also supports multiple languages and currencies, which is handy if you're looking to overseas markets.

Below you will find a list of new features in Microsoft CRM 2011: